* Chapter One The context : youth work and services for young people * Chapter Two You as a manager : some principles for thinking and learning * Chapter Three Understanding the modern service-providing organisation * Chapter Four Strategic thinking, planning and managing change * Chapter Five Modern management * Chapter Six The impact of the external environment * Chapter Seven Managing your resources strategically * Chapter Eight Managing for high performance * Chapter Nine Managing innovation * Chapter Ten Managing your stakeholders * Chapter Eleven Managing youth work : a look to the future * Chapter Twelve Making it happen * Chapter Thirteen Further reading