◎ contents 1. A day in the life : the many faces of residential youtn care workers 2. Something to believe in : from impossibility to possibility 3. Making contact : creating a respectful context and climate for change 4. We're in this together : teaming up in the service of change 5. Now you see it, Now you don't : altering problematic patterns of viewing 6. Pete and repeat : altering problematic patterns of action, interaction, and context 7. "Houston,we have a problem" : managing crisis with an eye on possibilities 8. The journey of 1,000 miles : exploring future roads with possibilities