In her introduction Deardorff, a professor of intercultural education at several universities, states that "intercultural competence is a lifelong process;..". No matter how much good will a person has, she can still make cultural errors that result in misunderstandings. In the hope of minimizing these faux pas Deardorff has put together this handbook. The first section explains the concept. Following essays discuss different aspects of intercultural competence and how to acquire it. Suggestions on developing understanding of diversity within other cultures are given from the point of view of Chinese, Arab, Latin American, Indian and German societies. While the situations in which cultural competence is needed are infinite, the second section selects some of the more crucial areas: business, training of teachers, social work, engineering, religious outreach and health care, among others. The final section discusses methods of evaluating intercultural competence. The book ends with a warning of what can occur when people are interculturally incompetent, although a course in the history of intercultural encounters would provide all the examples necessary. The handbook is intended for students and those who conduct international business or work in a multi-cultural environment. In short, everyone. Annotation ⓒ2009 Book News, Inc., Portland, OR (booknews.com)